Countrywide Signs has been recognised for its outstanding customer service to its clients by The ESTAS, the biggest award scheme in the UK residential property industry.
The ESTAS, sponsored by Zoopla – the UK’s most comprehensive property destination, honours the best agents, conveyancers and mortgage advisors in the UK. The awards are powered by The ESTAS’ online customer review platform, which enables property professionals to demonstrate the customer service standards they deliver for their clients. ESTAS reviews can only be completed at the end of the transaction and a strict verification process ensures reviews are genuine. This year’s shortlist has been calculated following the evaluation of 47,000 client reviews.
The ESTAS Supplier Awards which are sponsored by Kerfuffle recognise supplier firms who have delivered the best customer experience to their respective agency clients in 2019. Simon Whale Founder of Kerfuffle said “With so many suppliers in the property sector, all claiming to deliver the best products and services it’s almost impossible for agencies to make informed decisions about who they should be using. Kerfuffle, like ESTAS is committed to recognising those that are really delivering.”
Now in their 10th year, the supplier categories have become an integral part of the annual ESTAS competition providing a badge of excellence which is instantly recognisable by agents and highlights a supplier’s commitment to quality service.
Seventeen supplier firms have made this year’s shortlist across various product sectors. The shortlist was determined purely on the feedback received from a record 7,500 agents who used each supplier’s services during 2019.
The winners will be announced by ESTAS Brand Ambassador Phil Spencer at the 17th annual ESTAS Awards on 15th May. Spencer said “the industry’s leading suppliers are instrumental in helping agents provide excellent service, they are an extension of that experience so the service they deliver to agents is crucial, it’s therefore only right that the ESTAS puts the spotlight on their efforts.”
Simon Brown Founder of the ESTAS Group said “Just like great agents the best suppliers to the industry go out of their way to provide exceptional service to their agency clients and they should be recognised for that. We understand that different types of products and services require different service levels so we highlight ‘Best in Sector’ suppliers as well as the overall Supplier of the Year.” As part of this year’s Supplier category there will also be a special Kerfuffle Supplier Award presented by Simon Whale. This award will be based on a combination of reviews and Kerfuffle’s own Which style audit.
Justin Pearce, Director said “All of the Countrywide Signs team are absolutely delighted to have made it on to this year’s shortlist. We are passionate and confident about the level of service we deliver to all of our clients and to be shortlisted for this prestigious award proves all the hard work the team continue to produce has paid off. We have an outstanding network of Countrywide Signs franchisees, providing unrivalled local and national service to their clients, we are proud to call ourselves the UK and Irelands Sign Management Specialists!”.